Frequently Asked Questions...

Do you hold enhanced dbs checks on all of your staff?

Yes, even our pick-up drivers are DBS checked.

Are the staff medically trained?

All of our staff will hold a certificate in emergency and basic first aid.

What is the support client ratio?

It is 2 supporters to 7 clients (2-7). On some foreign holidays we may take up to 10 clients when there will be 3 support workers (3-10)

May I participate in the activity supported holidays if I use a wheelchair?

Yes, all of the activity supported holidays are wheelchair accessible.

Are the instructors at the activity centres trained in handling disability groups?

Yes, all staff are highly trained with specialist skills to provide you with a safe and rewarding experience.

I have little verbal communication skills. Are you able to communicate via sign language?

This is not a major problem. Our staff has a limited understanding of makaton.

Do you provide one to one support?

Yes, we can accommodate this, but at an extra cost.

Are all the supported holidays abroad only accessible by air?

The majority of our foreign holidays do involve flying, but we do travel to France, Holland and Belgium by ferry or channel tunnel.

How much money will I need?

Each supported holiday will vary. We will inform you when we send out the Holiday Itinerary,approx 2 weeks before the holiday commences.

What clothing will be required for the activity holidays?

You will need to bring trainers and mainly older and warmer clothing. A waterproof jacket would also be ideal. Otherwise, all other clothing and equipment will be supplied on site.

What happens if I need to return home due to illness?

We will organise and escort you home if required. However, these costs will be met by you. Your insurance must be valid to ensure you can meet those extra costs.

Is it possible to be picked up from my home?

Yes, but at an agreed additional cost.

Will I be able to have a room of my own?

All holidays are priced on a twin room (sharing) but on many holidays a single room can be arranged at an addittional cost.

Do I require holiday insurance?

Yes, you must purchase valid insurance prior to your supported holiday. This should cover both cancellation, Illness and loss.

Are your supported holidays suitable for adults with autism?

Yes, many of our holidays are suitable for clients with autism, but it is good to contact us about the level of support required.

Will staff be there during the night?

Yes, all staff are on call 24 hours a day.

I am a carer/family member. Am I able to come away too?

Yes, we welcome your presence although you would have to pay full cost.

Can you give me any guidance on Passports and Visas?

All our foreign holidays will require a valid passport. If you need to apply for a passport or renew your passport, you should apply at least six weeks prior to the date of your supported holiday. Where possible please use the speedy processing available in Post Offices. You should visit the following websites for up-to-date information: www.ips.gov.uk, www.fco.gov.uk or www.ukpa.gov.uk. Please note that it is your responsibility to ensure that you hold a valid passport.
Jollydays will obtain any visas that may be required.